Bringing structural calm, measurable flow, and accountability to scaling businesses.
I am Amiya Loriette. I work alongside founders, executives, and department leads to resolve severe cross-functional bottlenecks, codify standard operating procedures, and turn chaotic handoffs into predictable, profitable operations. No corporate buzzwords or synthetic silver bullets—only human, battle-tested operational architecture.
Operations is not a department. It is the architecture that lets every other function keep its promises.
You cannot improve what remains invisible. Every engagement begins with mapping the real (not the ideal) flow of work, decisions, and handoffs.
SOPs that live in 40-page PDFs are never followed under pressure. I build frontline-usable checklists that fit on one page and survive the Monday morning rush.
Clear ownership, measured cadence, and transparent scorecards remove the need for heroic firefighting and the culture of finger-pointing that follows it.
Practical interventions for the operational problems that actually cost money.
Cross-Functional Handoff Redesign
Map and rebuild the critical transitions between Sales → Delivery, Procurement → Warehouse, or Clinical → Billing so that incomplete work stops moving downstream.
Living SOP Architecture
Replace tribal knowledge and buried Google Docs with single-page runbooks, Definition-of-Ready checklists, and frontline QA cards that teams actually use.
Operating Cadence & Scorecards
Install the 25-minute weekly operational standup, five core metrics, and clear escalation paths that free leadership from constant status meetings.
Post-Merger & Scale Integration
Unify disparate processes after acquisitions or rapid headcount growth without destroying local knowledge or creating new bottlenecks.
Five questions. Instant friction index. Clear remediation priority.
Answer honestly. The tool scores each dimension from Low Friction (0) to Critical Bottleneck (2) and surfaces the highest-leverage next action.
Real operational transformations with measurable outcomes.
A repeatable sequence that produces durable operating systems, not temporary process theater.
On-site observation of real work, not reported work. Time-motion baselines and friction maps.
Identify the 2–3 highest-leverage bottlenecks that, if fixed, unlock the rest of the system.
Design single-page living checklists, Definition-of-Ready cards, and cross-team SLAs.
Train the people who do the work. Measure compliance. Iterate the tools until they stick.
Install the weekly operational standup and transfer ownership so the system runs without the consultant.
Direct feedback from operations leaders and managing executives.
“Amiya didn’t bring a slide deck of best practices. She spent the first week on the warehouse floor, then rebuilt our handoff process so the night shift could actually finish on time. The overtime numbers speak for themselves.”
“We had been losing money in plain sight for years. Amiya’s charge-capture cards and weekly reconciliation cadence paid for the engagement many times over within the first quarter.”
“After our Series B we were growing so fast that customer onboarding became a liability. Amiya gave us a system the new team could actually own—and then stepped back.”
“She protected our customer delivery timelines, mentored our incoming Operations Manager, and prevented what could have been a catastrophic operational slowdown.”
Choose the scope that matches your operational urgency and capacity.
Request an operational diagnostic conversation.
Submissions are logged and a pre-filled email to amiyaloriette@folios.click is prepared for your review.
A pre-filled email to amiyaloriette@folios.click should open in your mail client. If it does not, please write directly.
Return to engagement options